Our jewels are mainly casted in 925 sterling silver and plated with gold, rose gold or rhodium.
Components vary from one product to another. Please read our product description for more details in product materials.

Please view our size charts in Size Guide. You can also click the Size Guide button above the select size menu, on the product information page.

It can happen that a product is out of stock. If your item is out of stock, please click "Notify Me" button in product page and leave your information. You will receive notification when your item is back-in-stock.

All items are shipped in ARTĒ Madrid signature packaging.

Please allow 2 to 4 business days for order processing, prior to shipping, depending on carrier cut-off times. You will receive an email including parcel tracking number shortly after we arrange your shipment.

*Please note that during promotional offers and public holidays, the dispatch process may take longer than usual.

We ship to different countries and our online store is still expanding. You can find our list of shipping countries for more details.

All International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

Every regular-priced jewellery is eligible for a one-time exchange to another one item at the same value within 15 days of purchases, with no reason asked.

*Other products such as accessory, tailor made item, discounted item and gift item are not eligible for exchange.

1. Item(s) must be in the same condition with original packaging, unwashed, unworn, as when it first arrived.

2. For exchange to an item at higher value, customer is required to pay for the difference in value; For exchange to an item at lower value, the difference in value will not be returned to customer.

3. The shipping fees and the related costs of the returned products shall be covered by the customers, including but not limited to sending the goods to ARTĒ Madrid and returning the goods to customer's location.

*Return requests that do not meet our policy will not be accepted and will be sent back to the customer at customer's own cost. ARTĒ Madrid reserves the final right of decision.

Goods sold from ARTĒ Madrid are not refundable.

For further return/exchange procedures, please contact our Customer Service team by emailing cs@arte-madrid.com or through contact us page for more details.

All jewelleries purchased from ARTĒ Madrid enjoy 6-month regular warranty. Customers with valid proof of purchase could enjoy our complimentary repair services, however the warranty will not cover any mistreatments of the jewels, for example; but are not limited to, surface scratches, missing components or any damages resulting from misuse and hence a small repair fee will be occurred.

Please contact our Customer Service team by emailing cs@arte-madrid.com or through contact us page for more details.

1. Please keep your order confirmation email/receipt with purchase date as valid proof of purchase. Ｗe still offer the out-of-warranty repair services after the regular warranty ended, to restore your jewel to its original appearance. Relevant maintenance charges will be borne by the customer.

2. Contact our Customer Service team by emailing cs@arte-madrid.com or through contact us page, or bring along your item(s) to our retail store, we will guide you through the process.

All jewellery purchased from ARTĒ Madrid enjoy lifetime cleaning service, which is free of charge. Please visit our stores for the exclusive service and keep your jewellery as good as new.