退款政策

Within 15 days of purchases, every regular-priced jewellery item is eligible for a one-time exchange to another one item at the same value, with no reason asked. Other products such as accessory, tailor made item, discounted item and gift item are not eligible for exchange.

For exchange to an item at higher value, customer is required to pay for the difference in value; For exchange to an item at lower value, the difference in value will not be returned to customer.

Item(s) must be in the same condition with original packaging, unwashed, unworn, as when it first arrived.

The shipping fees and the related costs of the returned products shall be covered by the customers, including but not limited to sending the goods to ARTĒ Madrid and returning the goods to customer’s location.

Return requests that do not meet our policy will not be accepted and will be sent back to the customer at customer’s own cost.

Goods sold are not refundable.

ARTĒ Madrid reserves the final right of decision.

For further return/exchange procedures, please contact our Customer Service team by emailing cs@arte-madrid.com.