運送政策
DELIVERY TIMES & COSTS
ARTĒ Madrid ships to many cities in the world. Please allow 2 to 4 business days for order processing, prior to shipping, depending on carrier cut-off times. You will receive an email including the link to track your parcel shortly after we arrange your shipment.
*Please note that during promotional offers and public holidays, the dispatch process may take longer than usual.
If your order will be delivered to the locations below and it’s above the following thresholds, we offer free express delivery.
| Hong Kong | HKD 800+ |
| Macau | MOP 800+ |
| China | CNY 800+ |
| Malaysia | MYR 1300+ |
| Singapore | SGD 390+ |
| Europe | EUR 450+ |
| United Arab Emirates | USD 400+ |
| Rest of the world | USD 300+ |
We also offer a flat delivery fee for orders below the free shipping threshold:
| Hong Kong | HKD 50 |
| Macau | MOP 50 |
| China | CNY 50 |
| Malaysia | MYR 80 |
| Singapore | SGD 25 |
| Europe | EUR 20 |
| United Arab Emirates | USD 20 |
| Rest of the world | USD 20 |
We do not deliver to Post Office Box (P.O. Box) addresses.
ARTĒ Madrid will endeavour to fulfill the purchased orders in this site but shall not be liable to any person if ARTĒ Madrid declines to or is unable to fulfill an order for whatever reasons. Under such circumstances, your order will be cancelled and the payments will be refunded.
SHIPPING COUNTRIES
We are only shipping to countries listed below but we are working on extending our online stores. If your country is not listed below, please contact us at cs@arte-madrid.com
| Asia Pacific & Oceania | Australia, Armenia, Azerbaijan, Egypt, Bahrain, Brunei Darussalam, China, Hong Kong, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macau, Malaysia, New Zeland, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Uzbekistan, Vietnam |
| Americas | United States, Canada, Argentina, Colombia, Dominican Republic, Mexico, Panama, Paraguay, Peru, Suriname, Venezuela |
| Europe | Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Guatemala, Vatican City State, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Republic of Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of San Marino, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom |
*Our delivery to Russia and Ukraine is temporarily suspended until further notice.
TAXES & DUTIES
All International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.